Policies

Policies

Scheduling Policies 

Each client’s appointment is very important to me. I take great care to ensure scheduling is handled efficiently so that my clients receive the level of service, care, and professionalism that they deserve when booking with me! These policies will help me to ensure that your time and my time is respected! Before booking I will require a card to be placed on file in the event a policy must be honored. 


Same Day Appointments 

Appointments booked within 24 hours of the scheduled appointment may be canceled or rescheduled no later than 4 hours prior to the scheduled appointment time without incurring a cancellation fee of 50% of the service price.


Missed Appointments / No Shows

Missed appointments (“no-shows”) will be charged 100% of the service price. This fee is non-refundable and can not be put toward any future services.

Cancellations and Rescheduling

I understand that sometimes situations come up that require you to change your plans. If you must cancel or reschedule your appointment, I ask and require that you notify me at least 24 hours in advance. This helps me protect my time and my clients time, and ensures that I can continue to deliver upon my promise of exceptional service.


Cancellations and rescheduled appointments without 24 hours notice will incur a cancellation fee of 50% of the service price. This fee is non-refundable and can not be put toward any future services.


Late Fee and Grace Periods


I understand that you have a busy schedule, and sometimes things happen outside of our control. I will allow a grace period of 15 minutes after your scheduled appointment time. If you are more than 15 minutes late to your appointment, we will need to alter or reschedule your appointment to accommodate your service(s) while still respecting the time of other clients. If I do not hear from you within 15 minutes after your scheduled appointment start time, your appointment will be considered a “no-show” and you will be charged 100% of the service price.

Large Group Booking


For large group bookings (such as wedding parties, homecoming / prom groups, etc.), extra time and preparation is needed to make sure we have the space and amenities needed to make your time with me one you’ll always remember fondly. I require that you notify me at least 72 hours in advance of any cancellations or changes you need to make to your scheduled appointment. Cancellations and rescheduled appointments without 72 hours notice will incur a cancellation fee of 50% of the service price per guest.